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Housing Officer Training
4.7
Last updated:
11th September 20267 CPD Points
14 Days Money-Back Guarantee
- 100% online training
- 7 Hours on-demand video
-
Pay by invoice
- Instant assessment and result
- Accredited Certificate & Transcript
- 6 hours, 5 minutes
- Average Rating5
- Number of students444 Gift this course
14 Days Money-Back Guarantee
- Suitable for teams of any size
- Individual access per course
-
Pay by invoice
- Free CPD Certificate for every learner
- Account Manager to support your team
- 6 hours, 5 minutes
- Average Rating5
- Number of students444 Gift this course
Access to 300+ courses with free CPD certificates for Only £59 Enrol Now.
Access to 300+ courses with free CPD certificates for Only £59. Enrol Now
What you will learn
- the role and responsibilities of a Housing Officer within UK social housing
- key housing legislation, tenancy policies and professional practices
- Manage tenancies, rent arrears and tenant relationships with confidence
- effective communication, negotiation, and organisational skills
- Respond appropriately to anti-social behaviour, complaints and resident concerns
- Promote resident engagement, community participation, and positive housing outcomes
Description
If you are considering a career as a Housing Officer, one of the biggest challenges is balancing resident expectations with legal responsibilities. While residents often expect immediate solutions to housing issues, Housing Officers must follow policies, gather evidence and work within established procedures to ensure fair and lawful outcomes.
Without a clear understanding of housing procedures and legislation, it can be difficult to determine what action can be taken, when intervention is appropriate and how to manage situations fairly while meeting legal and organisational requirements.
So, this online Housing Officer Training course can be your valuable introduction to social housing, tenancy management, and the role of a Housing Officer.
Our course is designed for aspiring Housing Officers, housing assistants, tenancy support staff and career changers looking to develop the knowledge and understanding needed to work effectively within housing services. This course is also suitable for professionals who want to refresh their memory of tenancy management, resident engagement, housing legislation and current industry practices.
As demand for skilled Housing Officers continues to grow across housing associations and local authorities, employers increasingly look for candidates who understand tenancy management, housing legislation and resident engagement from day one. Our CPD-accredited Housing Officer Training course covers these essential areas of knowledge while gaining a recognised certificate that can strengthen your profile when applying for housing associations, local authorities and social housing providers.
With 24/7 access to learning materials, self-paced study and dedicated online support, our online Housing Officer Training course can develop your housing knowledge around your existing commitments. You’ll also receive an offer to purchase certificate upon completion and benefit from a 14-day money-back guarantee. Start the course today.
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Course Curriculum
Introduction to Social Housing
Section Overview of Introduction to Social Housing
The History and Purpose of Social Housing in the UK
Key Stakeholders in Social Housing: Local Authorities, Housing Associations, and Tenants
Policies and Legislation Governing Social Housing
Challenges and Future Trends in Social Housing
Section Highlights of Introduction to Social Housing
Career Prospects of a Social Housing Manager
Tenant Selection and Tenant Management
Managing Rental Income and Arrears
Time Management for Housing Professionals
Developing Organisational Skills
Communication Skills for Housing Officers
Mastering Negotiation Techniques
Dealing with Anti-Social Behaviour (ASB)
Stress Management for Housing Professionals
Maintenance, Safety, and Security of Social Housing
Encouraging Resident Involvement in Social Housing
Additional Resources
Quiz
Who should take the housing officer training?
Course Reviews
Kehinde Adekusibe
Quite inspiring a course! So thoughtful.
Show All Reviews
FAQs for Housing Officer Training
Will I get a certificate after completing a course?
What types of courses do you offer at Care Skills Training?
Will I get a certificate after completing a course?
Will I learn about housing legislation in this course?
Can I study in my own time?
Is this Housing Officer Training course suitable for beginners?
Are your courses accredited?
How do Housing Officers handle anti-social behaviour complaints?
What role does resident engagement play in housing management?
Will this Housing Officer Training course help me understand the responsibilities of a Housing Officer?
Frequently Bought Together
Business Essentials 
Job Ready Programme 
Certificate & Transcript
Available
Upon completing each course, you will be offered a digital and a printed certificate, along with a detailed transcript, highlighting your skills and supporting your career growth.
14 Days Money-Back Guarantee
14 Days Money-Back Guarantee
- 100% online training
- 7 Hours on-demand video
-
Pay by invoice
- Instant assessment and result
-
Accredited Certificate & Transcript
- 6 hours, 5 minutes
- Average Rating5
- Number of students444 Gift this course
14 Days Money-Back Guarantee
- Suitable for teams of any size
- Individual access per course
-
Pay by invoice
- Free CPD Certificate for every learner
- Account Manager to support your team
- 6 hours, 5 minutes
- Average Rating5
- Number of students444 Gift this course
